Assessing the Corporate Impact of ISO 14000 Certification

The 1990s have indeed been a period of change. This has seen a change from a perspective that

emphasized trade-offs (you can have only one of the following quality) to a paradigm that stresses

simultaneity (you can simultaneously achieve lower costs and higher quality and shorter lead times).

This has also become a period when more and more managers are expected to become increasingly

environmentally conscious. Being environmentally responsible is no longer viewed as something that is

primarily done for publicity sake or to avoid prosecution. Rather it is seen as a matter of good business.

An indication of the increasing importance of the environment is the recent emergence of the ISO

14000 environmental standard. There are several features that make this new standard noteworthy.

First, it builds on the success of ISO 9000, and its variants (e.g., QS 9000).

Second, ISO 14000 is an international standard. It is hoped that it will replace the numerous and often

conflicting standards found in various countries. Third, ISO 14000 shifts attention from the outcome

(reduced pollution) to processes. However, being a new standard, the introduction of ISO 14000 has

raised a number of questions, namely:

1. What is the status of environmental management systems in most American plants and how are they perceived by management?

2. How are the predispositions of management towards ISO 14000 influenced by factors such as pastexperience with ISO 9000, corporate orientation towards environmental responsibility, industrial factors, importance of international trade to corporate performance and the functional positions of the respondents?

3. To what extent do the respondents see a relationship between ISO 14000 registration and success and improved market, or corporate performance?

4. How effective is ISO 14000 relative to the other alternatives available for improving environmental performance?

These and other questions formed the focus of a recently completed two-stage study into the status of ISO 14000 certification in the United States. The first phase consisted of a large-scale survey (consisting of some 16 pages) that were sent out to managers in various functions across the United States. This phase generated a database of 1,510 respondents. In the second phase, the researchers examined detailed case studies of eight plants shorter lead times, lower costs or higher? experience with ISO 14000. These plants were drawn from five categories:

ISO 14000 not being consider/only do it if mandated;

Assessing suitability of ISO 14000;

Planning for ISO 14000/Pursuing ISO 14000 Certification;

Implementing ISO 14000/Pilot Plants in North America; and,

Successfully certified in ISO 14000.

Implications for the Purchasing Professional

To date, the purchasing professions have played a relatively minor role in the ISO 14000-certification process. For the most part, interest in certification has been confined to within the firm. However, this

certification process can and does present the purchasing professional with certain opportunities to improve both environmental and strategic performance not only within the firm but also within the supply

chain. The results point out the need for purchasing professionals to take a more active role within the ISO 14000-certification process. They must start looking for and exploiting previously overlooked opportunities.

ISO 14000-certification represents a growth in opportunities.

In short, this study shows that there is much more action than hype about the ISO 14000 environmental standards. The early results are in and the evidence, while not complete, indicates that ISO 14000-certification does work. It does achieve the twin objectives of reduced pollution and improved corporate performance.

ISO 14001 Environment Management System (EMS) Video

ISO 14001:2004 video clip to expain in details what Environment Management System (EMS) is about.

ISO 14001 STANDARD

ISO 14001 is in fact a series of international standards on environmental management. It provides a framework for the development of an [url=htttp://www.iso9001store.com/]environmental management system[/url] and the supporting audit programme.
The ISO 14001 series emerged primarily as a result of the Uruguay round of the GATT negotiations and the Rio Summit on the Environment held in 1992. While GATT concentrates on the need to reduce non-tariff barriers to trade, the Rio Summit generated a commitment to protection of the environment across the world.
After the rapid acceptance of ISO 9000, and the increase of environmental standards around the world, the International Standards Organisation (ISO) assessed the need for international environmental management standards. They formed the Strategic Advisory Group on the Environment (SAGE) in 1991, to consider whether such standards could serve to:
Promote a common approach to environmental management similar to quality management;Enhance organizations’ ability to attain and measure improvements in environmental performance; andFacilitate trade and remove trade barriers.In 1992, SAGE’s recommendations created a new committee, TC 207, for international environmental management standards. This committee and its sub-committees included representatives from industry, standards organizations, government and environmental organizations from many countries. What developed was a series of ISO14000 standards designed to cover:
-environmental management systems-environmental auditing-environmental performance evaluation-environmental labelling-life-cycle assessment-environmental aspects in product standards
ISO 14001 was first published as a standard in 1996 and it specifies the actual requirements for an environmental management system. It applies to those environmental aspects over which an organization has control and where it can be expected to have an influence.
ISO 14001 is often seen as the corner-stone standard of the ISO 14000 series. It specifies a framework of control for an Environmental Management System and is the only ISO 14000 standard against which it is currently possible to be certified by an external certification body. However, it does not in itself state specific environmental performance criteria.

ISO 14001:2004 Document Control System

Documents required by the environmental management system and by this international standard shall be controlled. Records are a special type of document and shall be controlled in accordance with the requirements given in 4.5.4 (Control of Records).

The organization shall establish, implement, and maintain a procedure(s) to

a) approve documents for adequacy prior to issue;

b) review and update as necessary and re-approve documents;

c) ensure that changes and the current revision status of documents are identified;

d) ensure that relevant versions of applicable documents are available at points of use;

e) ensure that documents remain legible and readily identifiable;

f) ensure that documents of external origin determined by the organization to be necessary for the planning and operation of the environmental management system are identified and their distribution controlled; and

g) prevent the unintended use of obsolete documents and apply suitable identification to them if they are retained for any purpose. [ISO 14001, 4.4.5]

http://www.iso-consults.com

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Revising the ISO 9000 Quality Manual

Revising the ISO 9000 quality procedures and the ISO 9000 quality manual should be a normal part of the ever-improving ISO 9000 quality system. These revisions can reach from small corrections to a total makeover of the entire ISO 9000 quality system. If you find your company’s ISO 9000 system to be bureaucratic and cumbersome, if you find your employees completely negative about ISO 9000, and if you end up extensively preparing for each audit, then your ISO 9000 system has plenty of opportunities for improvement and you should consider a complete makeover.

Problems related to ISO 9000
It is not uncommon to find employees with negative opinions on ISO 9001. Most of them complain about excessive bureaucracy, much paperwork and extra work before audits. At the same time, they feel that there are no benefits to ISO 9001.

These problems are not the fault of ISO 9001 – these problems result from the way the ISO 9001 quality management system was implemented!

ISO 14001 Management Standard

The International Standards Organisation (ISO) published the international standard for Environmental Management – ISO 1400; this was revised in 2004. It is designed to be compatible with other management standards, particularly the widely used ISO 9001 Quality Management Standard. Industrial companies, service organisations, utilities and public bodies worldwide have embraced ISO 14001 as the preferred model for environmental management.

An effective environmental management system based on ISO 14001 provides an organisation with a defined structure to allow them to more confidently and effectively manage environmental issues by:

- establishing a policy and awareness that good environmental performance is a strategic objective of the organisation
- focusing on the prevention of waste and pollution and on continual improvement of environmental performance
- systematic analysis, planning, control and monitoring of all activities that may affect environmental performance
- assisting companies to more effectively meet legislative and regulatory requirements
demonstrating to regulators, stakeholders and other interested third parties that a formal environmental management system is operational and effective

ISO 14001 ENVIRONMENTAL ASPECTS

The key to a successful registration for conformance with ISO 14001 is to accurately determine the organization’s Environmental Aspects and Impacts, arrive at which are the most significant and therefore require the most attention. Two definitions should be reviewed at this point.
Environmental AspectElement of an organization’s activities, products or services that can interact with the environment.
NOTE — A significant environmental aspect is an environmental aspect that has or can have a significant environmental impact.”
and
Environmental ImpactAny change to the environment, whether adverse or beneficial, wholly or partially resulting from an organization’s activities, products or services.”
There are three distinct requirements contained within this section of ISO 14001.
First, the organization shall identify the environmental aspects of its activities, products and/or services. In other words the organization must understand how it interacts with the environment.
Second, the organization shall identify the specific environmental aspects that can be controlled, and over which it can be expected to have influence.
Third, arrive at a list of significant environmental aspects based upon the individual environmental impact of each environmental aspect. The importance of this third step cannot be underestimated.
The final list of significant environmental aspects will provide the basis for the Environmental Policy statement, and the Environmental Objective(s) and Targets. In other words the list of significant environmental aspects drives the entire content and scope of the operational portion of the environmental management system.

REQUIREMENTS OF ISO 14001

REQUIREMENTS OF ISO 14001
In order to effectively implement and benefit from an ISO 14001 EMS, it is important to
have an understanding of the standard’s requirements. A quick review of the standard
shows that it is structured following the Plan, Do, Check, Improve philosophy of the
Total Quality Management movement, as follows:

PLAN
4.2 Policy
4.3 Planning

DO
4.4 Implementation and Operation

CHECK
4.5 Checking and Corrective Action

IMPROVE
4.6 Management Review

Within these five elements are 17 sub-elements stating the various requirements.

4.2 Policy

4.3 Planning
4.3.1 Environmental Aspects
4.3.2 Legal and Other Requirements
4.3.3 Objectives and Targets
4.4.4 Environmental Management Programs

4.4 Implementation and Operation
4.4.1 Structure and Responsibility
4.4.2 Training Awareness and Competence
4.4.3 Communications
4.4.4 EMS Documentation
4.4.5 Document Control
4.4.6 Operation Control
4.4.7 Emergency Planning and Response

4.5 Checking and Corrective Action
4.5.1 Monitoring and Measurement
4.5.2 Nonconformance, Corrective, and Preventive Action
4.5.3 Records
4.5.4 EMS Audit

4.6 Management Review

Within these 17 sub-elements are all of the requirements, or “shalls”, necessary to
conform to ISO 14001. There is no substitute for reading the standard in terms of
recognizing the requirements. As a matter of fact, no auditor should embark on an audit
without having easily available the criteria to which they are doing the audit. However,
below we briefly summarize the key points of the sub-elements. This summary is not
intended to be a replacement for ISO 14001, and should not be used exclusively as such
during an audit.

Detailed Section by Section Summary

4.2 Policy
ISO 14001 requires that the organization have a policy statement to drive the EMS.
These tend to be short, one page or less documents, and simply affirm the commitments.
There is no expectation that specific details be noted in the policy. For example, the
commitment to pollution prevention can simply be stated saying, “we are committed to
prevention of pollution”. The policy must be clearly endorsed by top management and
be available to the public and employees. Although the availability to the public can be
rather passive; i.e. “is here if they want it”, there is an expectation that the employee
awareness is more proactive. Section 4.2 of ISO 14001 lists the other requirements of the
policy.

4.3.1 Environmental Aspects
This element requires a procedure that not only identifies the aspects and impacts, but
also provides for determination of significance, and keeping the information up to date.
ISO 14001 does not prescribe what aspects should be significant, or even how to
determine significance. However, it is expected the organization will develop a
consistent and verifiable process to do so.

4.3.2 Legal and Other Requirements
This is a requirement for a procedure that explains how the organization obtains
information regarding its legal and other requirements, and makes that information
known to key functions. This is not the assessment or compliance audit requirement, but
rather a more up front determination of requirements.

4.3.3 Objectives and Targets
There is no requirement for a procedure in this element, only that objectives and targets
be documented. It does require that certain items be considered in developing the
objectives, such as legal requirements and prevention of pollution. It is sometimes
easiest to develop a procedure anyway for this element to be able to verify these
considerations were made.

4.3.4 Environmental Management Programs (EMP)
EMPs are the detailed plans and programs explaining how the objectives and targets will
be accomplished. These EMPs usually note responsible personnel, milestones and dates,
and measurements of success. Noting monitoring and measurement parameters directly
in the EMP facilitates conforming to 4.5.1 on Monitoring and Measurement discussed
below.

4.4.1 Structure and Responsibility
ISO 14001 requires that the relevant management and accountability structure be defined
in this element. This usually takes the form of an organizational chart. Also, the
organization must denote the Management Representative who is responsible to oversee
the EMS and report to management on its operation.

4.4.2 Training Awareness and Competence
The key point in this element is that personnel must receive applicable training regarding
the EMS. Specific requirements are itemized in ISO 14001, and include general,
company-wide items such as knowing the policy, to more function-specific training on
aspects and emergency response. An organization usually responds to this element with a
training matrix, cross-referencing to training materials and records.

4.4.3 Communications
Procedures are required for both internal and external communications. Note that ISO
14001 only requires procedures, and allows the organization to decide for itself the
degree of openness and disclosure of information. Whatever the decision in terms of
disclosure, that decision process must be recorded.

4.4.4 EMS Documentation
This requirement is simply that the organization has documented the system in either
electronic or paper form such that it addresses the elements of the standard and provides
direction to related documentation. Not all ISO 14001-required procedures need to be
documented, as long as the system requirements can be verified.

4.4.5 Document Control.
Procedures are required to control documents, such as system procedures and work
instructions, and to ensure that current versions are distributed and obsolete versions are
removed from the system.

4.4.6 Operational Control
This element is the one which connects the EMS with the organization as a whole. Here,
the critical functions related to significant aspects and objectives and targets are identified
and procedures and work instructions created to ensure proper execution of activities.
Requirements for communicating applicable system requirements to contractors are also
addressed.

4.4.7 Emergency Planning and Response
Although typically addressed through conventional emergency response plans, this
element also requires that a process exist for identifying the potential emergencies, in
addition to planning and mitigating them. A linkage to the aspects analysis, where
impacts are assessed, is appropriate. Emergency incidents include those that may not be
regulated, but may still cause significant impact as defined by the organization.

4.5.1 Monitoring and Measurement
Procedures are required describing how the organization will monitor and measure key
parameters of operations. These parameters relate to the significant aspects, objectives
and targets and legal and regulatory compliance. In order to properly manage the system,
measurements must be taken of its performance to provide data for action. Responses to
this element usually cross reference to many other specific procedures and work
instructions describing measurement and equipment calibration. It is in this element that
we find the requirement for what is commonly referred to as a compliance audit.

4.5.2 Nonconformance, Corrective, and Preventive Action
This element requires procedures for acting on Non-conformances identified in the system,
including corrective and preventive action. Non-conformances may be identified through
audits, monitoring and measurement, and communications. The intent is to correct the
system flaws. Typically, Corrective Action Report (CAR) forms are the norm, noting the
nonconformance, the suggested fix, and closure of the action when completed. Note that
this requirement does not imply in any way that the party identifying the nonconformance
must be the one to suggest the fix. Instead, it is expected that the system provide for the
information to be routed to the most appropriate party to address the concern.

4.5.3 Records
Records are expected to exist to serve as verification of the system operating. For
example, records include audit reports and training records. Unlike controlled
documents, records are “once and done” documents, resulting from the execution of some
process or procedure. Procedures in this element are required for the maintenance of
records.

4.5.4 EMS Audits
ISO 14001 requires that the system provide for internal audits. This procedures(s) will
include methodologies, schedules, and processes to conduct the audits. Interestingly, the
EMS audit will in essence, audit the audit process itself!

4.6 Management Review
This element requires that periodically, top management will review the EMS to ensure it
is operating as planned. If not, resources must be provided for corrective action. For
areas where there are no problems, the expectation is that with time, management will
provide for improvement programs. Usually there is no detailed procedure for this
element, although records of agendas, attendance, and agreed upon action items are
maintained as verification.

Summaries of changes to ISO 14001

Summaries of changes to ISO 14001

ISO 14001 year 2004 changes are consider having some effect on EMS ISO 14001, the changes require reviewing the EMS and taking action for transition (information is under control of TC 207). Considering the most relevant changes in advancing / transition to ISO 14001 2004 standard includes (an overview for transition / implementation):

Clause 4.1, Scope – requires defining the scope of the EMS (environmental management system) linking to the organizations activities, products, and services (and processes). First consider defining the scope of the EMS within the “boundaries” of products, services, activities, and processes as these relate [for ISO 9001:2000 organizations consider requirement 4.1, and organizations implementing ISO 14001 may be helpful reading ISO 9001:2000 clause 4.1]. The previous indicates an overview on how the EMS fulfills ISO 14001 2004 [some thoughts are internal auditing, management system review providing that these link].

Clause 4.2, Policy – The scope of the EMS and its policy must be consistent. The requirements for the policy remains about the same, now explicitly indicating that must be developed by top management, and other explicit terms in tune with the 1996 version.

Clause 4.3.1, Environmental Aspects Identification – Changes involve in assisting to clarifying statements from 1996 version and the change of the “or” for “and” (within the scope of the EMS); “… products and services…” Control and influence are now mutually exclusive, whilst introducing planned and new developments… new and modified activities… Considering identifying significant aspects must occur from development, implementation, and maintaining the EMS (see 4.1). Information on environmental aspects needs be in documentation format.

To a more assertive statement, “… over which it can be expected to have…” changes to the following “…those which it can influence.”

Clause 4.3.2, Legal and Other Requirements – The wording changes to “legal” in better addressing context to different world regions. Consideration must be given with changes to clause 4.1, for development, implementation, and maintaining the EMS.

Clause 4.3.3 – No significant change.

Clause 4.3.4 – No significant change.

Clause 4.4.1 , Resources, Roles, Responsibility and Authority, please note that this is a new title. This title reflects the importance and relevancy of each term to the EMS. Some minor wording changes include from “…provide…” to “…ensure the availability…” Do not forget that this will require reviewing auditing, planning, and responding to emergencies.

Clause 4.4.2, Competence, Training and Awareness – Whilst using the same

terms in the title notice the change in sequence. This change reflects the expected order of importance of the terms-subjects. Also consider that introduces a new phrase that broadens the individuals within an EMS; “…persons working for, or on behalf of …” Combining these previous two sentences, provides for the organization to include not only relevancy to significant environmental aspects but as well extending to those working for or in behalf of the organization . (Note: also consider that training provider and supporting services are inclusive to 4.4.6).

Clause 4.4.3, Communication – In specifically addressing the European Requirements (EMAR / EMAS), if the organization decides communicating externally the environmental aspects (environmental performance), ISO 14001:2004 address this issue. This is strictly on a volunteer globally, realizing that within the European Union is require.

Clause 4.4.4, Environmental Management System Documentation – in pursuit

of continuing compatibility with ISO 9001:2000 the term applied is “Documentation.”

Thereof, consider this clause also in the light of ISO 9001:2000 when integrating

EMS and QMS. The EMS documentation and records must be those to ascertain

objective evidence on the effectiveness of implementing the policy, planning, and

execution (including improving), control of operations, verification, and control,

improving, and reviewing the EMS.

Clause 4.4.5, Document Control – Again, changing the title and wording reflects

compatibility with ISO 9001:2000. Other than compatibility between QMS ISO

9001:2000 and EMS ISO 14001:2004 there are no significant changes.

4.4.6, Operational Control – No significant change.

4.4.7, Emergency Preparedness and Response – The structure changes by

placing some of its already content in bullets to emphasize each as pointer for the organization to address.

4.5.1, Monitoring and Measurement – Best to see new clause 4.5.2.

4.5.2, Evaluation of Legal Compliance – This is a new clause

[Note: addressing the concern of many government entities / authorities on

their responsibility on environmental and social issues and EMS ISO 14001 1996].

This is construe as the most impacting change to ISO 14001 2004 – this “new” clause brings the last paragraph of 4.5.1 as a separate clause. This clause brings the importance of periodically reviewing legal requirements / compliance under which the organization ascribes. It implies provision of records to demonstrate that this review occurs. This requires that the EMS be review to address the requirements of this “new” clause.

4.5.3, Non Conformance, Corrective and Preventive Action – Includes clarifications ascertaining that prevention (measures or potential of non conformity)and corrective action are two occurring events (which may be mutually inclusive).

Thereof, “action to eliminate the causes of potential non conformities to prevent their occurrence” can lead to changes in your EMS procedures.

4.5.4, Records – States that organizations need records to demonstrate

implementation of procedures and achieving results. These must demonstrate complying with the EMS (procedures and results). Whilst record retention times are not specifically required, record retention needs being specified (consider legal requirements and contractual agreements such that provide a demonstrable sustainable EMS).

4.5.5, Environmental Management System Audit – Whilst there are no wording changes, auditing must be reviewed in the light and effect of other changes (such as 4.5.1, 4.4.2).

4.6, Management Review – The wording provides (more direct) compatibility with ISO 9001:2000, which includes inputs and outputs for reviewing the EMS. Addition includes reviewing for improving the EMS (from target and not merely objectives).

The advent of ISO 14001:2004 shall not require additional training, unless otherwise the organization decides for a short review presentation or an “IMS” (integrated management systems,” integration of management systems such as ILO-OSH, OSH.MS, OSHAS 18001, ISO 9001 and variants with ISO 14001.) It will require reviewing the EMS by management, (perhaps a gap analysis), acting on any changes, inclusive to auditing against ISO 14001:2004 before transition.

General Description of ISO14001 Standards

General Description of ISO14001 Standards

ISO14001 requires an Environmental Policy to be in existence within the organisation, fully supported by senior management, and outlining the policies of the company, not only to the staff but to the public. The policy needs to clarify compliance with Environmental Legislation that may effect the organization and stress a commitment to continuous improvement. Emphasis has been placed on policy as this provides the direction for the remainder of the Management System.

Those companies who have witnessed ISO9000 Assessments will know that the policy is frequently discussed during the assessment, many staff are asked if they understand or are aware of the policy, and any problems associated with the policy are seldom serious. The Environmental Policy is different, this provides the initial foundation and direction for the Management System and will be more stringently reviewed than a similar ISO9000 policy. The statement must be publicised in non-technical language so that it can be understood by the majority of readers. It should relate to the sites within the organisation encompassed by the Management System, it should provide an overview of the company’s activities on the site and a description of those activities. A clear picture of the company’s operations.

The preparatory review and definition of the organization’s environmental effects is not part of a ISO14001 Assessment, however examination of this data will provide an external audit with a wealth of information on the methods adopted by the company. The preparatory review itself should be comprehensive in consideration of input processes and output at the site. This review should be designed to identify all relevant environmental aspects that may arise from existence on the site. These may relate to current operations, they may relate to future, perhaps even unplanned future activities, and they will certainly relate to the activities performed on site in

the past (i.e. contamination of land).

The initial or preparatory review will also include a wide-ranging consideration of the legislation which may effect the site, whether it is currently being complied with, and perhaps even whether copies of the legislation are available. Many of the environmental assessments undertaken already have highlighted that companies are often unaware of ALL of the legislation that affects them, and being unaware, are often not meeting the requirements of that legislation.

The company will declare its primary environmental objectives, those that can have most environmental impact. In order to gain most benefit these will become the primary areas of consideration within the improvement process, and the company’s environmental program. The program will be the plan to achieve specific goals or targets along the route to a specific goal and describe the means to reach those objectives such that they are real and achievable. The Environmental Management System provides further detail on the environmental program. The EMS establishes procedures, work instructions and controls to ensure that implementation of the policy and achievement of the targets can become a reality. Communication is a vital factor, enabling people in the organisation to be aware of their responsibilities, aware of the objectives of the scheme, and able to contribute to its success.

As with ISO9000 the Environmental Management System requires a planned comprehensive periodic audit of the Environmental Management System to ensure that it is effective in operation, is meeting specified goals, and the system continues to perform in accordance with relevant regulations and standards. The audits are designed to provide additional information in order to exercise effective management of the system, providing information on practices which differ to the current procedures or offer an opportunity for improvement.

In addition to audit, there is a requirement for Management Review of the system to ensure that it is suitable (for the organization and the objectives) and effective in operation. The management review is the ideal forum to make decisions on howe to improve for the future.

General Description of ISO14001 Standards

ISO14001 Standards requires an Environmental Policy to be in existence within the organisation, fully supported by senior management, and outlining the policies of the company, not only to the staff but to the public. The policy needs to clarify compliance with Environmental Legislation that may effect the organization and stress a commitment to continuous improvement. Emphasis has been placed on policy as this provides the direction for the remainder of the Management System.

Those companies who have witnessed ISO9000 Assessments will know that the policy is frequently discussed during the assessment, many staff are asked if they understand or are aware of the policy, and any problems associated with the policy are seldom serious. The Environmental Policy is different, this provides the initial foundation and direction for the Management System and will be more stringently reviewed than a similar ISO9000 policy. The statement must be publicised in non-technical language so that it can be understood by the majority of readers. It should relate to the sites within the organisation encompassed by the Management System, it should provide an overview of the company’s activities on the site and a description of those activities. A clear picture of the company’s operations.

The preparatory review and definition of the organization’s environmental effects is not part of a ISO14001 Assessment, however examination of this data will provide an external audit with a wealth of information on the methods adopted by the company. The preparatory review itself should be comprehensive in consideration of input processes and output at the site. This review should be designed to identify all relevant environmental aspects that may arise from existence on the site. These may relate to current operations, they may relate to future, perhaps even unplanned future activities, and they will certainly relate to the activities performed on site in

the past (i.e. contamination of land).

The initial or preparatory review will also include a wide-ranging consideration of the legislation which may effect the site, whether it is currently being complied with, and perhaps even whether copies of the legislation are available. Many of the environmental assessments undertaken already have highlighted that companies are often unaware of ALL of the legislation that affects them, and being unaware, are often not meeting the requirements of that legislation.

The company will declare its primary environmental objectives, those that can have most environmental impact. In order to gain most benefit these will become the primary areas of consideration within the improvement process, and the company’s environmental program. The program will be the plan to achieve specific goals or targets along the route to a specific goal and describe the means to reach those objectives such that they are real and achievable. The Environmental Management System provides further detail on the environmental program. The EMS establishes procedures, work instructions and controls to ensure that implementation of the policy and achievement of the targets can become a reality. Communication is a vital factor, enabling people in the organisation to be aware of their responsibilities, aware of the objectives of the scheme, and able to contribute to its success.

As with ISO 9000 the Environmental Management System requires a planned comprehensive periodic audit of the Environmental Management System to ensure that it is effective in operation, is meeting specified goals, and the system continues to perform in accordance with relevant regulations and standards. The audits are designed to provide additional information in order to exercise effective management of the system, providing information on practices which differ to the current procedures or offer an opportunity for improvement.

In addition to audit, there is a requirement for Management Review of the system to ensure that it is suitable (for the organization and the objectives) and effective in operation. The management review is the ideal forum to make decisions on howe to improve for the future.

THE REQUIREMENTS OF ISO 14001:2004 WITH RESPECT TO LEGAL COMPLIANCE

ISO 14001:2004 requires an organization to make a “commitment” in its environmental policy to comply with applicable legal requirements that relate to its environmental aspects. The organization shall establish, implement and maintain a procedure(s) for periodically evaluating compliance with applicable legal requirements that is consistent with realising this commitment.

The specific clauses of ISO 14001:2004, which are most important with respect to legal compliance are the following EMS elements:

1) public environmental policy commitment to legal compliance (sub-clause 4.2);

2) identification and having access to applicable legal requirements and other requirements related to its environmental aspects (sub-clause 4.3.2 a));

3) how those legal requirements apply to the organisation’s environmental aspects (sub-clause 4.3.2 b));

4) objectives/targets/programs (sub-clause 4.3.3)

5) how legal obligations are routinely managed and monitored (sub-clauses 4.4.6 and 4.5.1);

6) evaluation of legal compliance (sub-clause 4.5.2);

7) corrective and preventive actions where necessary (sub-clause 4.5.3);

8) internal audit (sub-clause 4.5.5); and

9) management review (sub-clause 4.6).

What Is an Environment Management System (EMS) ?

An EMS can be described as a program of continuous environmental improvement that follows a defined sequence of steps drawn from established project management practice and routinely applied in business

management. In simple terms these steps are as follows:

• Review the environmental consequences of the operations.

• Define a set of policies and objectives for environmental performance.

• Establish an action plan to achieve the objectives.

• Monitor performance against these objectives.

• Report the results appropriately.

• Review the system and the outcomes and strive for continuous improvement.

Not every system will present these steps in exactly the same way, but the basic principles are clear and easily understandable.

The ISO 14000 series is a series of standards for different aspects of environmental management. A number of these standards relating to environmental management systems have been adopted formally by

the members of the ISO, while others are in different stages of preparation.

The standards that have been adopted are (as of early 1997):

ISO 14001-1996 Environmental management systems:

specification with guidance for use

ISO 14004-1996 Environmental management systems:

general guidelines on principles, systems, and supporting techniques

ISO 14010-1996 Guidelines for environmental auditing:

general principles of environmental auditing

ISO 14011-1996 Guidelines for environmental auditing:

audit procedures; auditing of environmental management systems.

ISO 14012-1996 Guidelines for environmental auditing:

qualification criteria for environmental auditors Standards currently available as draft international standards:

ISO 14021 Environmental labels and declarations:

self-declaration environmental claims; guidelines and definition and usage of terms.

ISO 14040 Environmental management: life cycle assessment; principles and framework

ISO 14050 Environmental management: vocabulary More than half a dozen others in this series have been drafted and are under discussion.

Identification of environmental aspects and impacts

An organization’s policy, objectives and targets should be based on knowledge about theenvironmental aspects and significant environmental impacts associated with its activities, products or services. This can ensure that the significant environmental impacts associated with these aspects are taken into account in setting the environmental objectives. The relation between environmental aspects and impacts is one of cause and effect. An environmental aspect refers to an element of an organization’s activity, which can have a beneficial or adverse effect on the environment. For example, it could involve a discharge, an emission, consumption or reuse of a material, or noise. An impact refers to the change which takes place in the environment as a result of the aspect. Examples of impacts might include contamination of water or depletion of a natural resource. The identification of environmental aspects and the evaluation of environmental impacts is a process that can be dealt with in four steps: Step 1: Select an activity or process. (The selected activity or process should be large enough for meaningful examination and small enough to be sufficiently understood.) Step 2: Identify environmental aspects of the activity product or service. (Identify as many environmental aspects as possible associated with the selected activity or process.) Step 3: Identify environmental impacts. (Identify as many actual and potential, positive and negative, environmental impacts as possible associated with each identified aspect.)

ISO 14001 Environment Management System (EMS) Video

ISO 14001:2004 video clip to expain in details what Environment Management System (EMS) is about.

Family Of ISO 14000 Standards

Family of ISO 14000 include standards as follows:

1. ISO 14001: Environmental management systems—Requirements with guidance for use.

2. ISO 14004: Environmental management systems—General guidelines on principles, systems and support techniques.

3. ISO 14015: Environmental assessment of sites and organizations.

4. ISO 14020: Include series (14020 to 14025) Environmental labels and declarations.

5. ISO 14031: Environmental performance evaluation—Guidelines.

6. ISO 14040: Include series (14040 to 14049), Life Cycle Assessment, LCA, discusses pre-production planning and environment goal setting.

7. ISO 14050: Terms and definitions.

8. ISO 14062: Discusses making improvements to environmental impact goals.

9. ISO 14063: Environmental communication—Guidelines and examples

10. ISO 19011: which specifies one audit protocol for both 14000 and 9000 series standards together.

ISO 9000 and ISO 14000 in plain language

Both “ISO 9000” and “ISO 14000” are actually families of standards which are referred to under these generic titles for convenience. Both families consist of standards and guidelines relating to management systems, and related supporting standards on terminology and specific tools, such as auditing (the process of checking that the management system
conforms to the standard).

ISO 9000 is primarily concerned with “quality management“. In the everyday context, like “beauty”, everyone may have his or her idea of what “quality” is. But, in the ISO 9000 context, the standardized definition of quality refers to all those features of a product (or service) which are required by the customer. “Quality management” means what the organization does to ensure that its products or services satisfy the customer’s quality requirements and comply with any regulations
applicable to those products or services.

ISO 14000 is primarily concerned with “environmental management”. In plain language, this means what the organization does to minimize harmful effects on the environment caused by its activities.

In addition, both ISO 9000 and ISO 14000 require organizations that implement them to improve their performance continually in, respectively, quality and environmental management.

Both ISO 9000 and ISO 14000 concern the way an organization goes about its work, and not directly the result of this work. In other words, they both concern processes, and not products – at least, not directly. Nevertheless, the way in which the organization manages its processes is obviously going to affect its final product.

In the case of ISO 9000, the efficient and effective management of processes is, for example, going to affect whether or not everything has been done to ensure that the product satisfies the customer’s quality requirements. In the case of ISO 14000, the efficient and effective management of processes is going to affect whether or not everything has been done to ensure a product will have the least harmful impact on the environment, at any stage in its life cycle, either by pollution, or by depleting natural resources.

However, neither ISO 9000 nor ISO 14000 are product standards. The management system standards in these families state requirements for what the organization must do to manage processes influencing quality (ISO 9000) or the processes influencing the impact of the organization’s activities on the environment (ISO 14000). In both cases, the philosophy is that management system requirements are generic. No matter what the organization is or does, if it wants to establish a quality management system or an environmental management system, then such a system has a number of essential features which are spelled out in the relevant ISO 9000 or ISO 14000 standards.

ISO 14001 ENVIRONMENTAL POLICY

ISO 14001 ENVIRONMENTAL POLICY

The intent of an environmental policy is to state the organization’s commitment to continuous improvement in environmental performance. A strong, clear environmental policy can serve as both a starting point for developing the EMS and a reference point for maintaining continuous improvement.
The policy should be evaluated regularly and modified, as necessary, to reflect changing environmental priorities.
The policy should function in two ways: (1) within the company, the policy should focus attention on environmental issues associated with company activities, products, and services; and (2) outside the company, the policy is a public commitment to addressing environmental issues and continuously improving environmental performance.
The environmental policy must address:
• Commitment to compliance with relevant environmental legislation and
regulations
• Pollution prevention
• Continuous improvement

Tips for Developing an Environmental Policy:
1. Develop a policy that reflects perspectives of various employees within the company (for example, line worker, owner, wastewater treatment operator, quality inspector, compliance/legal manager, production manager).
2. Display the policy statement in view of all employees; the policy should be available to the public and customers if requested and be printed in languages other than English, as appropriate.
3. Include top management signatures on the policy to demonstrate understanding and commitment.
Purpose This procedure is used to develop and write the company’s environmental policy.

Step 1 The environmental manager will form a policy development team responsible for developing and writing the environmental policy. The policy will address, at a minimum, compliance, pollution prevention, and continuous improvement.

Step 2 The policy development team will review other relevant documents to ensure consistency with other company policies and guide the content and phrasing of the policy. Example documents include the company mission statement and the example environmental policies included in this EMS element.

Step 3 The policy will be displayed in view of all employees and introduced to new employees; the policy will be available in languages other than English, as appropriate, and to the public (on request) and customers (as appropriate).
Step 4 The environmental manager will review the environmental policy at least annually, and update it if needed.

Responsible Person: _____________________________________
Signature and Date: ______________________________________

Environmental Policy Example 1

It is the policy of COMPANY NAME to conduct its operations in a manner that is environmentally responsible and befitting a good corporate neighbor and citizen.
In accordance with this policy, COMPANY NAME complies with all environmental laws and manages all phases of its business in a manner that minimizes the impact of its operations on the environment.
To further this policy, COMPANY NAME shall:
1. Include environmental requirements in planning and design activities
2. Comply with applicable environmental laws and regulations
3. Eliminate, or reduce to the maximum practical extent, the release of contaminants into the environment, first through pollution prevention (material substitution and source reduction), then recycling, and finally through treatment and control technologies
4. Effectively communicate with company employees, suppliers, regulators, and customers, as well as the surrounding community, regarding the environmental impact of company operations
5. Periodically review and demonstrate continuous improvement in the company’s environmental management system

SIGNATURE___________________

Responsible Person
______________________

Environmental Policy Sample 2

Effective Date

ENVIRONMENTAL POLICY

_________________________ IS COMMITTED TO IMPROVE THE HEALTH, SAFETY AND ENVIRONMENT FOR OUR EMPLOYEES, NEIGHBORS, AND FAMILIES.

WE WILL MEET AND OR EXCEED LAWFUL COMPLIANCE THROUGH POLLUTION PREVENTION PRACTICES AND CONTINUOUS IMPROVEMENT.

TO IMPLEMENT THIS POLICY WE WILL CREATE AN ENVIRONMENTAL MANAGEMENT SYSTEM TO IDENTIFY GOALS, SYSTEMS, MEASUREMENTS AND SAMPLING METHODS.
TO SUPPLEMENT THIS POLICY WE WILL INCORPORATE SOURCE REDUCTION THROUGH REUSE, RECYCLING, MATERIAL SUBSTITUTION, NEW AND IMPROVED TECHNOLOGIES, CREATIVE MANAGEMENT AND OPERATIONAL PRACTICES.

TO MAINTAIN THIS POLICY WE WILL PERFORM MANAGEMENT REVIEW, REVENTATIVE MAINTENANCE, EMPLOYEE TRAINING, AND A COMMITMENT AND INVOLVEMENT FROM OUR EMPLOYEES AND MANAGEMENT TO SUPPORT THIS POLICY.

ENVIRONMENTAL and HEALTH & SAFETY COMPLIANCE CHECKLIST

Self-Audit Procedures

The following checklist should be used as an aid in reviewing your facility’s compliance with industry environmental and health & safety regulations and requirements.

Additional Information: This checklist is based on the current laws and regulations as of the date of publication. Regulations frequently change.

Therefore, you should review current laws and regulations for any recent changes in the requirements. Some of the items you should check include:

Additional Requirements: In addition to recent changes in the requirements, you should also consider additional Cal/OSHA standards that might apply to your facility.

These might include any of the following:

Employer postings; ergonomics; process safety management; use of asbestos, formaldehyde, or lead containing substances; blood borne

pathogens; welding operations; use of compressed air and gases; boiler operations; use of power tools, hoists and grinding equipment; spray coating; elevated platforms; aisle way, ramp, door and exit requirements; fire sprinkler requirements; and seismic requirements.

Legal Authority : The compliance requirements provided on the following pages are taken from the respective laws and regulations, as indicated in the references column. In addition to the statutory and regulatory requirements, some compliance items that reflect improved and accepted management practices have been included. These management practices have been included because of their overall industry acceptance and their potential to reduce environmental risk and improve compliance.

The Benefits To Integrate ISO 14001:2004 and ISO 9001:2008

The Benefits To Integrate ISO 14001:2004 and ISO 9001:2008

Reduce the time and cost of implementing the new specification by acquiring a concise, yet thorough understanding the scope of ISO 14001:2004 and key terms.

Avoid spinning your wheels by learning precisely which modifications and additions to ISO 14001:2004 require your attention for compliance with ISO 9001:2008.

Get a quick handle, through hands-on activities, on the environmental aspects of ISO 14001:2004, including how to:
- Develop an environmental policy statement appropriate for your company
- Integrate processes for identifying environmental aspects and impacts
- Identify environmental objectives, set related targets, and establish programs for achieving results
- Integrate environmental responsibilities and authorities into a management system
- Outline an environmental awareness and training program
- Establish environmental metrics and indicators for monitoring performance
- Integrate requirements on non-conformance and corrective and preventive actions into your existing system
- Understand the purpose and scope of the environmental management review
- Integrate document control requirements of ISO 14001:2004 into your current system
- Identify those operations that need to be controlled under EMS and identify emergency operations and contingencies that must be considered as part of EMS

Get off to a running start by learning to use a versatile prioritization matrix to identify and prioritize significant environmental aspects and impacts.

Optimize understanding and retention with the Plexus Learning Model
- Multiple learning channels through lecture, coaching, group activities, innovative learning exercises and case studies.
- Hands-on insights. Lecturing is minimized so learning is maximized.
- Learn by doing. Connect the lessons learned to your real world by using your current circumstances as examples for activities.

ISO 14001:2004 Evaluation of compliance

ISO 14001:2004 Evaluation of compliance

This clause has been separated from 4.5.1 and includes two sub-clauses, as well as clarification and an addition to the ISO 14001:1996 standard. Included in Clause 4.5.1 of ISO 14001:1996 was a requirement for the organisation to periodically evaluate compliance with relevant (now applicable) environmental legislation and regulations. This requirement has been retained in Clause 4.5.2.1 of the revised standard. In Clause 4.5.2.2, ISO 14001:2004includes evaluation of compliance with other requirements to which the organisation subscribes, which was not specifically required by ISO 14001:1996. This clarification also includes a requirement for records of periodic evaluations of compliance to be kept.

The UK-based Institute of Environmental Management and Assessment (IEMA) has published an opinion that this means that compliance against each and every piece of legislation / regulation relating to an organisation’s environmental aspects will need to be evaluated before it can be considered to be in conformity with ISO 14001: 2004; it will not be acceptable for organisations to claim that the periodic evaluation will be covered by their internal EMS audit program at some future date.

This has always been one of the most difficult issues in ISO 14001:2004, and organisations will need to review and revise their compliance procedures to ensure that they meet these new requirements.

How To Implement ISO 9001 Standards Using Template & Softwares

There are few ways of implementing the ISO 9000 in a particular organization. One of the easy way is hiring a ISO 9000 consultant in a turn key project basis. This definitely will incur cost. However, some of the organization will appoiint an employee to start up the ISO 9000, by learning thru seminar, preparing the ISO 9000 Quality Manual, Procedure & Form by using some of the ISO 9000 Template sell at internet. Some of the provider such as http://www.iso-consults.com & http://www.quality-template.com are providing such services.

Normally, the template provide will provides the ISO 9000 Quality Manual Template, Standand Procedure & also sample form for the ISO 9000 implementation. One of the provider likehttp://www.e-wia.com give a very complete set of the ISO 9000 Templates, which will help an organization to implement the ISO 9000 easily.

There are also some ISO 9000 Softwares which helps the organization in the ISO 9000 implementation. Some of the ISO 9000 Software are listed below:

a. Document Control Software – Software which Helps the organization to keep track & control of the ISO 9000 Documents.

b. Audit Control Software – Software which helps the organization to keep track of internal & external audit events.

c. Training Record Management Software – Software which helps the organization to keep track of Training records in a system.

d. Calibration Software – Software to maintain the calibration records for tool & machinery.

More Sites on ISO 9001 Standards Template & Softwares are as below:

http://www.iso9001store.com

http://www.iso14000store.com

ISO 14001 and The Environment

The ISO 14000 family of International Standards on environmental management is a relative newcomer to ISO’s portfolio – but enviroment-related standardization is far from being a new departure for ISO.

In fact, ISO has two-pronged approach to meeting the needs of business, industry, governments, non-governmental organizations and consumers in the field of the environment.

On the one hand, it offers a wideranging portfolio of standardized sampling, testing and analytical methods to deal with specific environmental challenges. It has developed more than 350 International Standards (out of a total more
than 12000) for the monitoring of such aspects as the quality of air, water and soil. These standards are means of providing business and government with scientifically valid data on the environmental effects of economic activity.

They also serve in a number of countries as the technical basis for environmental regulations.

ISO is leading a strategic approach by developing environmental management systemstandards that can be implemented in any type of organization in either public or private sectors (companies, administration, public utilities). To spearhead this strategic approach, ISO establish a new technical commitee, ISO /TC 207, Environmental management, in

1993. This followed ISO’s successful pioneering experience in management system standardization with the ISO 9000 series for quality management.

ISO’s direct involvement in environmental management stemmed from an intensive consultation process, carried out within the framework of a Strategic Advisory Group on Environment (SAGE),set up in 1991, in which 20 countrie, 11 international organizations and more than 100 environmental experts participated in defining the basic requirements of a new approach to environment-related standards.

This pioneering work was consolidated with ISO’s commitment to support the objective of “sustainable development” dicussed at the United Nations Conference on Environment and Development in Rio de Janeiro in 1992.

Today, delegations of business and government experts from 55 countries have participate actively within TC 207,

and another 16 countries have observer status. These delegations are chosen by the national standars institute concerned and they are required to bring to TC 207 a national consensus on issue being addressed by the commitee.

This national consensus is derived from a process of consultation with interested parties.

From its beginning, it was recognized that ISO/TC 207 should have close cooperation with ISO/TC 176, Quality management and quality assurance, in the areas of management systems, auditing and related terminology. Active efforts are under way to ensure compatibility of ISO environmental management and quality management standards, for the benefit of all organizations wishing to implement them.

DOE Policy on ISO 14001

DOE Policy on ISO 14001

An early approach on ISO 14001 was to require DOE contractors to develop an ISO 14000-like EMS through a DOE-wide Order. Some contractors did not like the implication of the draft Order would ‘require’ a ‘voluntary’ standard. Although some viewed the draft Order as broad and flexible, the Order was never finalized. Likewise, largely due to a change of administration,DOE was not able to establish a formal Policy regarding ISO 14001.

The current approach within DOE is to encourage voluntary implementation of an environmental management system as an integrated component of the contractually-required Integrated Safety Management System (62 FR 34841).4 Further, DOE encourages implementation of an environmental management system where it makes good business sense for the individual site. The voluntary approach is supported by the White House Office of Science and Technology Policy,5 and the integrated approach has been recognized as acceptable by EPA.6 DOE is also actively involved with the standard both at DOE sites and through an Interagency Working Group on ISO 14000. In addition, many DOE contractors are implementing ISO 14001 where it makes business sense for their individual site. Implementation is seen in a variety of ways from full third-party certification to implementation of various aspects of the standard.

ISO 14001 Standards Quality Manual

ISO 14001 Standards – Quality Manual

What is ISO 14001 Quality manual

ISO 14001 manual is a document that describe all maters of ISO 14000 systems.

II. Contents of ISO 14001 manual:

1. Definitions of ISO 14001

2. Purpose of standard

3. Scope of standard

4. Environmental policies

5. ISO 14001 planning

6. Legal and others requirements

7. Environmental objectives and targets

8. Environmental management programs

9. Organization structure and responsibilities

10. Training, awareness and competence

11. ISO 14001 communication

12. Environment management system documentation

13. Document controls

12. Operational controls.

13. Emergency Preparedness and Response

14. Monitoring and measurement

15. Non-conformance and corrective and preventive actions

16. Environmental records

17. Environment management system audit

18. Management review

ISO 14001 Standards Certification

ISO 14001 Standards Certification

The Benefits To Integrate ISO 14001:2004 and ISO 9001:2008

The Benefits To Integrate ISO 14001:2004 and ISO 9001:2008

Reduce the time and cost of implementing the new specification by acquiring a concise, yet thorough understanding the scope of ISO 14001:2004 and key terms.

Avoid spinning your wheels by learning precisely which modifications and additions to ISO 14001:2004 require your attention for compliance with ISO 9001:2008.

Get a quick handle, through hands-on activities, on the environmental aspects of ISO 14001:2004, including how to:
- Develop an environmental policy statement appropriate for your company
- Integrate processes for identifying environmental aspects and impacts
- Identify environmental objectives, set related targets, and establish programs for achieving results
- Integrate environmental responsibilities and authorities into a management system
- Outline an environmental awareness and training program
- Establish environmental metrics and indicators for monitoring performance
- Integrate requirements on non-conformance and corrective and preventive actions into your existing system
- Understand the purpose and scope of the environmental management review
- Integrate document control requirements of ISO 14001:2004 into your current system
- Identify those operations that need to be controlled under EMS and identify emergency operations and contingencies that must be considered as part of EMS

Get off to a running start by learning to use a versatile prioritization matrix to identify and prioritize significant environmental aspects and impacts.

Optimize understanding and retention with the Plexus Learning Model
- Multiple learning channels through lecture, coaching, group activities, innovative learning exercises and case studies.
- Hands-on insights. Lecturing is minimized so learning is maximized.
- Learn by doing. Connect the lessons learned to your real world by using your current circumstances as examples for activities.

ISO 14001:2004 Evaluation of compliance

ISO 14001:2004 Evaluation of compliance

This clause has been separated from 4.5.1 and includes two sub-clauses, as well as clarification and an addition to the ISO 14001:1996 standard. Included in Clause 4.5.1 of ISO 14001:1996 was a requirement for the organisation to periodically evaluate compliance with relevant (now applicable) environmental legislation and regulations. This requirement has been retained in Clause 4.5.2.1 of the revised standard. In Clause 4.5.2.2, ISO 14001:2004includes evaluation of compliance with other requirements to which the organisation subscribes, which was not specifically required by ISO 14001:1996. This clarification also includes a requirement for records of periodic evaluations of compliance to be kept.

The UK-based Institute of Environmental Management and Assessment (IEMA) has published an opinion that this means that compliance against each and every piece of legislation / regulation relating to an organisation’s environmental aspects will need to be evaluated before it can be considered to be in conformity with ISO 14001: 2004; it will not be acceptable for organisations to claim that the periodic evaluation will be covered by their internal EMS audit program at some future date.

This has always been one of the most difficult issues in ISO 14001:2004, and organisations will need to review and revise their compliance procedures to ensure that they meet these new requirements.

ISO 14001 Standards – Complying with Environmental Laws and Regulations

One of the most commonly cited reasons for implementing an ISO 14001 environmental management system is that it helps an organization comply with environmental laws and regulations.

ISO 14001 registration will provide additional assurance to City Council, senior management, regulators and key stakeholders that appropriate procedures have been implemented to identify, track, and communicate environmental laws and regulations. ISO 14001 registration will also provide assurance that our Administration is controlling, monitoring, and improving performance, relative to these laws/regulations.

A strong environmental management system, aimed at legal/regulatory compliance, will serve the City of Edmonton by increasing the likelihood of avoiding convictions, fines and judgments; avoiding internal legal costs; and promoting positive relations with regulators.

ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM AUDIT

In order to be in conformance with this provision of ISO 14001 an organization must be able to answer the overall question: “How does the organization conduct environmental audits of the EMS?”. In order to answer that question four specific tasks must be addressed under the Management System Audit section of the standard.

First, the organization must develop a program and related procedures that define an audit plan of the environmental management system. In addition the program must define frequency of the audit process. Second, the procedures must specify the methodology of the audit process, including the qualifications of the auditors. Third, the audit reports must be submitted to top management. Fourth, the audit reports must provide recommendations directed at correcting any reported nonconformance that was discovered in the audit process.

The audit process discussed in this section of the standard is directed at internal audits. The standard is silent on the frequency issue. Generally accepted practice with a mature ISO 14001system is a total audit of the system once a year. In the implementation phase of anenvironmental management system a more frequent audit process might be appropriate. In addition any part of the environmental management system that has been previously determined to be in nonconformance should be audited with an increased frequency. The methodology of the audit process required by the standard requires two distinct steps:

A. determine whether the environmental management system conforms to the requirements of ISO 14001, and
B. that the system has been managed as described in the Environmental Policy statement, the Environmental Objectives and Targets, and the related work descriptions and procedures.

It is critical that an audit report that relates a nonconformance be forwarded to top management promptly. The internal audit staff must be competent with respect to the requirements of ISO 14001.

Quality characteristics in ISO 9000 Standards

Quality characteristics in ISO 9000 Standards

Any feature or characteristic of a product or service that is needed to satisfy customer needs or achieve fitness for use is a quality characteristic. When dealing with products the characteristics are almost always technical characteristics, whereas service quality characteristics have a human dimension. Some typical quality characteristics are given below.

Product characteristics

1. Accessibility Functionality Size

2. Availability Interchangeability Susceptibility

3. Appearance Maintainability Storability

4. Adaptability Odour – Strength

5. Cleanliness Operability -Taste

6. Consumption Portability – Testability

7. Durability Producibility Traceability

8. Disposability Reliability – Toxicity

9. Emittance Reparability Transportability

10. Flammability Safety – Vulnerability

11. Flexibility Security – Weight

Service quality characteristics

1. Accessibility Credibility – Honesty

2. Accuracy Dependability Promptness

3. Courtesy Efficiency - Responsiveness

4. Comfort Effectiveness Reliability

5. Competence Flexibility – Security

These are the characteristics that need to be specified and their achievement controlled, assured, improved, managed and demonstrated. These are the characteristics that form the subject matter of the product requirements referred to in ISO 9000. When the value of these characteristics is quantified or qualified they are termed product requirements. We used to use the term quality requirements but this caused a division in thinking that resulted in people regarding quality requirements as the domain of the quality personnel and technical requirements being the domain of the technical personnel. All requirements are quality requirements – they express needs or expectations that are intended to be fulfilled by a process output that possesses inherent characteristics. We can therefore drop the word quality. If a modifying word is needed in front of the word requirements it should be a word that signifies the subject of the requirements. Transportation system requirements would be requirements for a transportation system, Audio speaker design requirements would be requirements for the design of an audio speaker, component test requirements would be requirements for testing components, and management training requirements would be requirements for training managers. ISO 9000 requirements are often referred to as quality requirements as distinct from other types of requirements but this is misleading. ISO 9000 is no more a quality requirement than is ISO 1000 on SI units, ISO 2365 for Ammonium nitrate or ISO 246 for Rolling Bearings. The requirements of ISO 9000 are quality management system requirements – requirements for a quality management system.